Sample Client Survey
This is a sample client survey document. Please do not copy or distribute.
Do you feel your current site (if any) promotes a favorable user experience? Why or why not?
What specific areas of your current site do you feel are successful? Why are they successful?
What shortcomings exist with the current site, and what three things would you change on the site today if you could?
Have you conducted usability tests or gathered visitor feedback for your current site? If so, how long ago? Please include any reports or findings.
How important is it to maintain your current look and feel, logo, and branding?
What is the name of your department and your current (or intended) URL?
Who are the primary contacts from your department, and who has final approval on the project? Please list names, titles, email addresses, and phone numbers.
What is your intended launch date for the new site? Are there any outside considerations that might affect the schedule (for example, PR launch, tradeshow, annual report)?
Do you have a specific budget range already established for this project? Can this project be divided into phases to accommodate budget and timing constraints?