Morris MR, Forlines C, Ryall K, Shen C. CSCW 2004 Conflict Resolution in Paper and Digital Worlds: Two Surveys of User Expectations. In: ACM Conference on Computer Supported Cooperative Work (CSCW). Chicago, IL; 2004.
Date Presented:6-10 Nov.
Abstract:We discuss the findings of two surveys, which presented respondents with a hypothetical situation regarding a conflict over either a paper or a digital document and solicited their free-form responses regarding possible outcomes of the situation. The results suggest conditions under which mechanisms to coordinate the outcome of such conflicts might be useful to include in groupware, as well as offering possibilities for what these mechanisms might be.