Many information technology (IT) organizations lack the formal policies and procedures required to understand the true cost of providing IT services. IT managers and executives must communicate complex information and initiatives that improve productivity, cost management, and competitive advantage. To support better consideration of the factors driving technology decisions and formal cost recovery methodologies, the IT professional must present data and strategies to both other IT professionals and lay people without an IT background—to executives, management, and staff within their organizations and to outside vendors and suppliers. Often, IT professionals must work and communicate productively in teams. This course focuses on the processes that make it possible to fairly allocate costs for IT services and gain information for assessing options, managing consumption, and perceiving the true value of IT; and the means of conveying information to ensure understanding and gain the cooperation of key partners in initiating positive IT financial initiatives.