@article {9980,
	title = {Veneers and Underlayments: Critical Moments and Situational Redefinition},
	journal = {Negotiation Journal},
	volume = {20},
	number = {2},
	year = {2004},
	pages = {297-309},
	url = {http://www.pon.harvard.edu/publications/negotiation-journal/},
	author = {Christopher Winship}
}
