Abstract:

Allegheny County, PA hosts one of the nation’s leading integrated data systems, which now links both human services data, and many related data sets that form a seamless flow of data to improve public service to vulnerable individuals.  Case workers serving elders, individuals with disabilities, children in child welfare system and individuals experiencing homelessness and many more are provided with real-time client level data that lets them tailor services to best meet client needs, and in some cases to proactively anticipate needs. This case study describes the origins and development of this data system, its uses and the lessons learned from implementation.