Michael Anne Kyle is a TOPS postdoctoral fellow in the Department of Health Care Policy at Harvard Medical School and the Dana-Farber Cancer Institute. She is a graduate of the Harvard University Interfaculty Initiative in Health Policy, where she was based at Harvard Business School. She holds a BS from Georgetown University and an MS from the University of Pennsylvania, both in nursing, and an MPH from the Harvard T.H. Chan School of Public Health, where she was a Centennial Fellow and a 2015-2016 student fellow at the Petrie-Flom Center for Health Law Policy, Biotechnology and Bioethics at Harvard Law School. Her professional experience has focused on innovations in health care delivery, including aspects of policy, financing, and clinical redesign. Her research examines how health care organizations respond to payment and policy incentives aimed at improving performance. She is particularly interested in nonfinancial costs of care and the role patients (customers) play in the organization and delivery of health care services.