Call Center Team Lead & Sales Trainer

PRISM COMMUNICATIONS SERVICES INC.

(a former subsidiary of Comdisco Inc.)
 

1999 – 1999 | National Inside Sales | New York, NY

Coached and led a group of young professionals to provide excellent customer service, and to exceed monthly goals selling high-speed Internet solutions to commercial and residential clients. Prepared sales and call volume reports. Conducted QA tests and role-playing. Promoted to Reporting Specialist and Webmaster in the Network Operations Center (NOC) department after 4 months.