Customer Service Representative & Sales Trainer

VERIZON COMMUNICATIONS INC.

(formerly New York Telephone | NYNEX)
 

1991 – 1993 | Elmhurst, NY

  • Top performer averaging 215% of sales goals quarterly
  • Exceeded target at 172% while on special projects
  • Recognized among Top 35 Sales Reps in the office
  • Team ranked #1 in Sales in New York State 2 years in a row

Surpassed sales goals while on/off special projects. Performed multiple duties in Customer Service, Residential Billing & Collections, and Inside Sales. Appointed as unit sales leader and call center team supervisor. Administered Quality Assurance procedures. Trained reps to make a successful transition from Collections to Sales. Maintained client databases; collected delinquencies.

ASSOCIATIONS: CWA, AFL-CIO
 
PROGRAM: College Now Program with SUNY Empire State College