Business Systems Analyst, WebPDM Specialist & Trainer


2004 – 2006 | Management Information Systems (MIS) | New York, NY

Contributed to process workflow improvement and efficiency by coordinating with various business units, and by educating key personnel on best practices. Provided support and hands-on training to enterprise application users.

  • Acted as the main liaison between the Management Information Systems office under the CIO and Perry Ellis Design, Sales, Merchandising, Purchasing, product coordinators, international agents, and vendors.
  • Provided WebPDM application training and support to fashion designers, managers, new hires, and associates, including international textile agents operating overseas. Created and maintained process workflow documentation, policies, and user/vendor training resources.
  • Analyzed systems and product information; administered confidential user and system data to comply with Sarbanes-Oxley (SOX) policies and Perry Ellis International (PEI) guidelines.
  • Performed Quality Assurance procedures during upgrade cycles in Development and Production environments. Identified, troubleshot, and escalated incidents as necessary. Coordinated fixes and applied server patches.
TOOLS: WebPDM (Product Data Management System), Altiris Helpdesk, SAP BusinessObjects, Citrix, Essentus (ERP and Supply Chain Management Solution), Golden (Query Tool), Microsoft Office Suite