Director of Operations


2013 – 2014 | Houston, TX

Director of Operations/Firm Administrator in charge of day-to-day Law Firm Management, including oversight of Billing and Accounts Receivable, Client Intake, Document Services, Legal Support, Information Technology, Special Projects, and Staff Training and Development.

  • Introduced workflow efficiency and project-tracking improvements by creating checklists, databases, labeling systems, and user guides.
  • Cataloged corporate and case matter files; migrated an estimated 47,000 documents to cloud system to replace resource-hungry, email-based file sharing; administered secure team access.
  • Improved and standardized editorial process, and customized templates by jurisdiction. Audited, drafted, scrutinized, revised, finalized, and published Certified Oil & Gas Title Opinions.
  • Managed onboarding process during a 200% growth between Q3 and Q4 in 2013. Helped transition personnel and systems to new office headquarters during firm expansion and move project.
  • Organized and simplified methods to streamline Client Billing and Accounts Receivable, Intake Process and Project Lifecycle, Records Management and Retention, Information Systems, and Web Communications.
TOOLS: Adobe Acrobat Pro, ADP OpenInvoice, Bill4Time, Dropbox for Business, Microsoft Office 365, Net Deed Plotter, Nuance PDF Pro, SAP Ariba Invoice Management, SharePoint Systems Administration

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