The New Analytics of Culture

Citation:

Matthew Corritore, Amir Goldberg, and Sameer Srivastava. 1/31/2020. “The New Analytics of Culture.” Harvard Business Review. Publisher's Version
The New Analytics of Culture

Abstract:

A business’s culture can catalyze or undermine success. Yet the tools available for measuring it—namely, employee surveys and questionnaires—have significant shortcomings. Employee self-reports are often unreliable. The values and beliefs that people say are important to them, for example, are often not reflected in how they actually behave. Moreover, surveys provide static, or at best episodic, snapshots of organizations that are constantly evolving. And they’re limited by researchers’ tendency to assume that distinctive and idiosyncratic cultures can be neatly categorized into a few common types.