Citation:
Saghafian, S, W.J Hopp, S.M.R. Iravani, Y. Cheng, and D. Diermeier. 2018. “Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems.” Management Science 64 (11): 5180-5197. Copy at https://tinyurl.com/ycxmswkk
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